Terms of Service

Last updated: August 2026

Welcome to Fresh Start Carpets & Flooring. These Terms of Service apply when you use our website, request a quotation, book an appointment, purchase flooring or use our fitting services.

By placing an order, accepting a quotation, paying a deposit or using our services, you agree to these terms.

1. Our Services

Fresh Start Carpets & Flooring provides carpet and flooring services including measuring, supplying, delivery and professional fitting.

Products and services may include carpets, laminate, vinyl, underlay and other flooring-related materials.

2. Appointments & Measurements

Customers can request an appointment through our website or contact us directly.

Measurements taken by Fresh Start Carpets & Flooring will be used to calculate the materials required and prepare your quotation.

If you provide your own measurements, you are responsible for ensuring they are accurate. Additional materials or work required because of incorrect customer-supplied measurements may result in additional charges.

3. Quotations

Quotations are based on the measurements, products and work discussed at the time of the quotation.

Prices may change if:

• Additional work is required.

• Measurements or requirements change.

• Different products are selected.

• Unexpected issues are discovered during preparation or installation.

Where reasonably possible, we will discuss additional costs with you before carrying out additional chargeable work.

Quotations remain valid for the period stated on the quotation and are subject to product availability.

4. Deposits & Payment

A deposit may be required before materials are ordered or an installation date is confirmed.

The remaining balance must be paid according to the payment terms stated on your quotation or invoice.

Your fitting date or material order may not be confirmed until the required deposit has been received.

5. Special Orders & Cut Flooring

Many carpets, vinyl products and other flooring materials are ordered or cut specifically according to the customer's measurements and requirements.

Once materials have been cut, customised or specially ordered, cancellation or return rights may be restricted, subject to your statutory rights.

Please see our Refund & Returns Policy for further information.

6. Fitting & Installation

Customers must provide reasonable access to the property and installation area on the agreed fitting date.

Unless otherwise agreed, rooms should be reasonably prepared for installation before our fitters arrive.

Please inform us beforehand about anything that could affect installation, including restricted access, parking restrictions, furniture, appliances, existing flooring or known problems with the subfloor.

7. Subfloor & Unexpected Work

Some problems may only become visible after existing flooring has been removed.

If additional preparation or repair work is required to make the floor suitable for installation, we will explain the issue and any additional charges before carrying out significant additional work where reasonably possible.

8. Product Appearance

We make reasonable efforts to accurately represent our flooring products.

However, colours displayed on phones, computers and photographs may differ from the physical product.

Carpets, laminate, vinyl and other flooring may also have reasonable variations in colour, shade, texture, grain or pattern.

We recommend viewing physical samples where available before making your final selection.

9. Delivery

Delivery arrangements will be agreed with the customer where applicable.

Estimated delivery and installation dates may occasionally change because of product availability, supplier delays, transport issues or circumstances outside our reasonable control.

Please see our Shipping & Delivery Policy for further information.

10. Cancellations & Refunds

Cancellation and refund eligibility depends on the circumstances and whether materials have already been ordered, customised or cut.

Please refer to our Refund & Returns Policy for further information.

Nothing in these terms affects your statutory rights.

11. Problems With Products or Fitting

If you believe there is a problem with your flooring, materials or installation, please contact us as soon as reasonably possible.

We may need to inspect the flooring or installation before determining the appropriate solution.

Where products or services do not meet standards required by applicable UK consumer law, we will provide an appropriate remedy in accordance with your legal rights.

12. Customer Property

We will take reasonable care when working within your property.

Customers should remove valuable, fragile or easily damaged belongings from the working area before fitting begins.

13. Website Use

The information and photographs on our website are provided to help customers understand our products and services.

You must not misuse our website, attempt to interfere with its operation or reproduce our website content for commercial purposes without permission.

14. Privacy

Personal information submitted through our website, appointments, enquiries or quotations will be handled in accordance with our Privacy Policy and applicable UK data protection requirements.

15. Liability

Nothing in these Terms of Service excludes or restricts liability where doing so would be unlawful.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject to your statutory rights.

16. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in these terms affects any rights you have under applicable UK consumer protection law.

18. Contact Us

If you have any questions about these Terms of Service, an appointment, quotation or flooring installation, please contact:

Fresh Start Carpets & Flooring
Ealing, London
Email: azimmi@hotmail.com
Telephone/WhatsApp: +44 7903 318802