Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to services and products provided by Fresh Start Carpets & Flooring. By placing an order, accepting a quotation, paying a deposit, or booking our services, you agree to these terms.

1. Quotations

All quotations are based on the information, measurements and requirements available to us at the time of quotation.

If additional work or materials are required after work begins, we will discuss any additional charges with you before proceeding where reasonably possible.

Quotations are valid for the period stated on the quotation and may be subject to product availability.

2. Measurements

We recommend allowing Fresh Start Carpets & Flooring to measure the areas where flooring will be installed.

Where a customer supplies their own measurements, the customer is responsible for ensuring they are accurate. We cannot normally accept responsibility for additional costs resulting from incorrect measurements supplied by the customer.

3. Deposits & Payment

A deposit may be required before we order materials or confirm an installation date.

The remaining balance must be paid according to the payment terms shown on your quotation or invoice.

Materials may not be ordered and fitting dates may not be confirmed until the required deposit has been received.

4. Carpets & Flooring Made to Your Requirements

Carpets, vinyl and other flooring products may be cut, ordered or prepared specifically according to the measurements and requirements of your property.

Once materials have been cut or specially ordered, cancellations and refunds may be restricted, except where goods are faulty, not as described or where you otherwise have a legal right to a remedy.

5. Installation

Customers must ensure that the installation area is reasonably accessible and ready for work on the agreed date.

Any requirements concerning furniture removal, existing flooring, doors, appliances or other preparation should be agreed before installation.

Unexpected problems with the subfloor or property that could not reasonably have been identified beforehand may require additional work and charges. We will discuss these with you before carrying out significant additional work.

6. Installation Dates

We will make reasonable efforts to complete installations on the agreed date.

Occasionally delays may occur because of circumstances outside our reasonable control, including supplier delays, product availability, transport problems, illness or other unforeseen circumstances.

If this happens, we will contact you and arrange an alternative date where necessary.

7. Product Appearance

Colours and textures shown in photographs, websites or digital displays may differ slightly from the physical product.

Some carpets and flooring may also have reasonable variations in shade, texture, pattern, grain or appearance between samples and supplied materials.

We recommend viewing physical samples where available before making your final decision.

8. Faults & Problems

If you believe there is a problem with the product or installation, please contact us as soon as reasonably possible.

We may need to inspect the flooring before determining the appropriate solution.

Where goods or services do not meet the standards required by applicable UK consumer law, we will provide an appropriate remedy in accordance with your legal rights.

Please contact us before arranging for another contractor to alter or repair work where you intend to make a claim relating to our installation.

9. Cancellations & Refunds

Cancellations and refunds are handled according to our Refund & Returns Policy and your statutory rights.

Products that have been cut, customised or specially ordered may have different cancellation rights from standard products.

10. Customer Property

We will take reasonable care while working within your property.

Customers should remove valuable, fragile or easily damaged belongings from the working area before installation begins.

11. Our Responsibility

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.

We will not be responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control, subject always to your statutory rights.

12. Website Information

We make reasonable efforts to ensure information displayed on our website is accurate and current.

Images are provided for illustration purposes and may not perfectly represent the colour, texture or appearance of physical flooring products.

13. Privacy

Personal information provided to us through appointments, enquiries, quotations or other communications will be handled in accordance with our Privacy Policy and applicable UK data protection requirements.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts with jurisdiction under applicable law.

15. Your Statutory Rights

Nothing in these Terms & Conditions is intended to remove or restrict any rights you have under applicable UK consumer protection law.

16. Contact Us

For questions regarding an order, quotation, installation or these Terms & Conditions, please contact:

Fresh Start Carpets & Flooring
Ealing, London
Email: azimmi@hotmail.com
Telephone/WhatsApp: +447903318802